Customer Service Evaluation Survey

Below is the dreaded customer survey form that I usually delete or toss in the nearest waste paper basket.  We’ve recently been educated on how important surveyed customer feed back is and how it allows us to target specific issues we may not know exist.  So, here we are on the other side of the survey asking for a minute of your time to let us know how we have been of service to you.  For those of you who don’t have a minute, please skip down to “9” after entering your name and email address for our “time lapse” survey.  It isn’t very detailed, however it let’s us have positive or negative feedback in a flash.

Our thanks ahead of time.

Your Telephone Number

Business & Web Site (If Applicable)

1. Please indicate the type of service we provided for you. (required)

Please Select All That Apply Above &/Or Enter Other Below.

2. Was the work completed to your satisfaction?
YesNoOther (Please Indicate Below)

3. Was the work completed in a timely manner?
YesNoOther (Please Indicate Below)

4. How well did we understand your questions and concerns?

5. How much time did it take us to address your questions and concerns?

6. Overall, how would you rate the quality of your customer service experience?

7. How likely is it that you would recommend our services to a friend or colleague?
(ZERO - Not Likely At All) 012345678910 - Extremely Likely

8. Do you have any other comments, questions, or concerns that will help us provide better service?

9. Our Time Lapse Survey
We love you guys!We don't love you guys!

10. Can we post your comments in our testimonials?
(No personal information shared - Only name &/or business displayed)
O.K. To ShareNot O.K. To Share